digi-texx vietnam ltd.

Client Success Executive (Chuyên Viên Quan Hệ Khách Hàng)

digi-texx vietnam ltd.

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Thông tin chi tiết

Tóm tắt công việc

Kinh nghiệm: 1 - 2 năm kinh nghiệm

Yêu cầu bằng cấp: Cử nhân

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Nhân viên

Ngành nghề:

Mô tả công việc

- Understand the company business and process and client request to run the project meeting client expectation on timeline & budget
- Developing customer relationships in order to promote retention and loyalty of existing and new clients
- Ensure customer are satisfied with the services and business products of the company and to improve upon areas of dissatisfaction
- Provide technical consultancy to customer and support customer to understand and propose best way to utilize the company services/solutions based on client’s business needs/model
- Guide clients on the flexibility and capabilities of the services/solutions so clients are encouraged to continue using the services
- Support project implementation and together with Project team develop new business/services and client projects/request to maintain excellent client experience.
- Be good in communication and coordination to work with other departments in the company to achieve the goals of assigned project

Yêu cầu kỹ năng

- Experience in Project Management, Customer Experience and used to work in Banking industry (prioritized)
- Strong communication skill in English/Vietnamese
- Knowledge of Customer Service practices
- Technical aptitude and ability to learn new technology

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